A4Engraving Terms & Conditions
Updated December 16, 2019
Please read these terms and conditions of use carefully before using this site.
U.S. SALES
A4Engraving sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States. For military purchases, we can ship to your point-of-forward without guarantee. It is customer RESPONSIBILITY for any export and import duty fee that may occur.
International Use
Our office is located in the United States and with a third-party server, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy, including offering a data processing agreement for European Union (“EU”) customers.
Although, we don’t sell to European countries to comply with EU General Data Protection Regulation (“GDPR”) and the Standard Contractual Clauses to establish the respective responsibilities between the A4Engraving customer (as the data controller) and A4Engraving itself (as the data processor). If GDPR applies to you and you do not agree with our terms and conditions, please leave the site immediately.
By using the Services, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.
PAYMENT POLICY
ALL ITEMS must be paid in full prior to the production or shipping of your item(s).
The accepted method of payments is Cash, Credit Card through PayPal, Money Order, Personal, or Business Check.
Checks are subject to a seven-day hold for bank clearing before being placed into production. Any checks returned will be assessed a $25 return check fee and may be referred to the local law enforcement for prosecution.
RETURN & REFUND POLICY
We will accept a return within 30 days from the day of receipt with a 25% restocking fee. Any product return to A4Engraving is required Return Material Authorization (RMA) and must be packed in the original package, unmarked packaging including any accessories, manuals, documentation, and registration material that were shipped with the product. The product must be returned to A4Engraving within ten business days of the issuance of the RMA.
Please note that A4Engraving does not permit the return of the following products:
1. A product that is custom-configured to your specifications
2. Special Order
3. Electronic Software Downloads
NOTE: A4Engraving recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to A4Engraving or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. SHIPPING OR FREIGHT CHARGE IS NON-REFUNDABLE
CANCELLATION
Order for stock items can be canceled up to 48 hours after your order has been placed as long as the item has not been packaged, crated, and / or shipped from the factory. Customized order CANNOT be canceled once placed, this is no exception.
CUSTOM CONFIGURED PRODUCT
We are pleased to offer products that are custom configured to your specifications and encourage you to review your order carefully. Since the product is built to your specifications, the order can not be changed, modified, or canceled once your order is in production.
The Customer (YOU) are required to obtain all image use rights for any submitted idea or image for any custom configured product. You agree that you shall indemnify and defend A4Engraving and all parties from whom A4Engraving has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to any suit, claim, or demand arising from or relating to any text, photograph, image, graphics or other material you incorporated into Products that were not part of the standard Site Content.
A final signed proof image of custom configuration will be required before your item being placed into production. The final proof document will be sent electronically for your approval at the time of payment is received. Any changes to the custom configuration may delay production. This proof must be signed and returned before production will begin. Delay in returning approved final proof document will delay your production and shipping timeframe.
Typical production times vary from 7 to 30 days, depending on the current workload, availability of items from suppliers. Production and estimated shipping date will be provided will be given at the time payment is received. An electronic response will be accepted as a valid signature of the customer.
At times of high volume workloads, A4Engraving reserves the right to use outsourced assistance for custom-configured items to ensure timely production and delivery of your custom item.
SALES TAX
A4Engraving will include sales tax based on the shop location in Texas and the sales tax rate in effect at the time of shipping. If the sales tax rate changes before the product are shipped, the new tax rate in effect at the time of shipping will apply. The proof of purchase that A4Engraving mails to you will include any applicable sales tax.
TAX-EXEMPT ORDERS
If your order is being placed on behalf of a tax-exempt organization, you can request that your terms account be set up as tax-exempt. Be prepared to provide proof of state tax-exempt status for the state where the product is shipping (i.e., copy of your Tax Exempt Certificate or Letter). The organization name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.
DELIVERY
Shipping of the products purchased will be determined at the time of purchase using the most effective method available. Preferred shipping partners are, USPS, UPS, and FedEx. A4Engraving offers local delivery using one of the inhouse authorized delivery agents. Any additional cost to the estimated shipping cost will be paid for by A4Engraving.
NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT. You must look at the package(s) to see if there is any damage. We recommend that you open each package regardless of the exterior of the carton(s) look like since there can be concealed damage. Once you signed for the package(s) it becomes your sole responsibility. If the driver will not let you open the package(s), then thoroughly inspect the outside of each carton and note any damages on the bill of landing, such as the following: “Driver would not allow inspection prior to signing.” If there is a sign of damage, it is your discretion to received the package(s) or refuse it. If you intentionally refused the shipment, you are RESPONSIBLE for any additional shipping fee that may occur. However, the damaged is too obvious please document as much as possible including taking pictures if it is necessary and refuse the shipment and call us immediately. All damages claims must be filed within 48 hours of delivery. No claim can be processed after that time. IF YOU DO NOT MAKE NOTE OF DAMAGES ON THE DELIVERY TICKETS OR FOLLOW OUR GUIDELINES, IT BECOMES YOUR SOLE RESPONSIBILITY TO YOU TO FILE THE CLAIM WITH THE CARRIER.
PRODUCT WARRANTY
All A4Engraving hardware and software products, including clearance and refurbished products, are carry Limited Warranty against defects in materials and workmanship.
Note: Products sold by A4Engraving which do not bear the A4Engraving Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. A4Engraving is Limited Warranty does not apply to products that are not A4Engraving, even if the packaging is sold with A4Engraving products.
BINDING AGREEMENT
By accessing this Website, you agree that these Terms and Conditions form a binding agreement between you and A4Engraving. If you do not wish to be bound by these Terms and Conditions, do not use this Website. A4ENGRAVING reserves the right to change these Terms and Conditions at any time; accordingly, you should review these Terms and Conditions each time you view the Website. Your continued use of this Website signifies that you agree to be bound by these Terms and Conditions as they may be amended.
PROFESSIONAL SERVICES DISCLAIMER
The content of this Website, such as text, graphics, images, information obtained from A4ENGRAVING’s manufacturers, suppliers, and other entities, and other material (collectively, “Content”) is for informational purposes only. Any information furnished on this Website is not intended nor implied to be advice.
Your reliance upon information and content obtained by you at or through this Website is solely at your own risk. IN NO EVENT SHALL A4ENGRAVING BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DAMAGE OR INJURY (INCLUDING DEATH) TO YOU, OTHER PERSONS, OR PROPERTY ARISING FROM ANY USE OF ANY PRODUCT, INFORMATION, IDEA, OR INSTRUCTION CONTAINED IN THE CONTENT.
NO WARRANTIES
You acknowledge that the information on this Website is provided “AS IS” for general information only. A4ENGRAVING DOES NOT MAKE AND HEREBY DISCLAIMS ANY WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, OF ANY KIND REGARDING THIS WEBSITE OR THE INFORMATION IN IT, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, OR ANY WARRANTY THAT THESE PAGES, OR THE SERVER THAT MAKES THEM AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. A4ENGRAVING reserves the right to change or discontinue at any time any aspect or feature of this Website.
EXCLUSION OF LIABILITY
IN NO EVENT SHALL A4ENGRAVING THEIR LICENSORS, SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON THE WEBSITE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, GENERAL, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, CLAIMS FOR PERSONAL INJURY, WRONGFUL DEATH OR LOST PROFITS, OR DAMAGES RESULTING FROM THE DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF ANY DATA OR DUE TO ANY BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR THE CONTENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT A4ENGRAVING IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You acknowledge that in connection with the Website, information will be transmitted over local exchange, interexchange and internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long-distance carriers, utilities, internet service providers and others, all of which are beyond the control and jurisdiction of A4ENGRAVING and its suppliers. Accordingly, A4ENGRAVING assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of this Website.
Any claims arising in connection with your use of this Website or any Content must be brought within one (1) year of the date of the event giving rise to such action or be forever barred. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
COPYRIGHT, TRADEMARK AND OTHER PROPRIETARY RIGHTS
The content consists of copyrighted works proprietary to A4ENGRAVING and/or its licensors or suppliers. You may download and print a single copy of the content solely for your personal, non-commercial use. Any Content you download or print may not be altered in any way and must contain the following copyrighted notice: “Copyright © 2019 A4Engraving. All Rights Reserved.” and all other copyright and proprietary rights notices which were contained in such content. Any other use of the content is expressly prohibited without our prior written permission and any rights or licenses to any tangible or intangible A4ENGRAVING materials not expressly granted herein are expressly reserved to A4ENGRAVING. Any unauthorized use of any of the content is a violation of law and subjects you to all civil and criminal penalties provided for under domestic and international laws covering such unauthorized use.
All product and service names, logos and symbols used and displayed on this Website are registered and unregistered trademarks of A4ENGRAVING and others. Nothing on this Website shall be construed as granting, by implication, estopple or otherwise, any license or right to use any trademark displayed on this Website without the prior written permission of the trademark owner. A4ENGRAVING’s trademarks may not be used in connection with any product or service that is not associated or affiliated with A4ENGRAVING, in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits A4ENGRAVING or the trademark.
POSTING
You agree that you will not post any communications or content of any type that infringe or violate any rights of any party. By submitting communications or content to any part of this Website, you agree that such submission is non-confidential for all purposes. If you post such communications or content, you automatically grant—or warrant that the owner of such content has expressly granted A4ENGRAVING a royalty free, perpetual, irrevocable, world-wide nonexclusive license to include the work on this Website (and to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format or forum now known or hereafter developed).
LINKS
A4ENGRAVING may provide links on the Website, via advertising and otherwise, to other websites that are not under the control of A4Engraving. A4ENGRAVING does not endorse or make any warranty of any type regarding the content contained on such websites or products and services offered therein. Your use of such websites is at your own risk, and A4ENGRAVING is not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against A4ENGRAVING regarding our inclusion of such links to third-party websites or your use of those websites.
APPLICABLE LAW AND VENUE
By accessing this Website, you and A4ENGRAVING agree that the statutes and laws of the State of Texas, without regard to conflicts of laws principles thereof, will apply to all matters arising from or relating to use of this Website, except where preempted by the federal laws of the United States of America, in which case such U.S. federal law will apply. You and A4ENGRAVING also agree and hereby submit to the exclusive personal jurisdiction and venue of any state court in the State of Texas, with respect to such matters. Those who choose to access this Website from outside the United States do so on their own initiative and are responsible for compliance with local laws.
SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
SURVIVAL
The following provisions of these Terms and Conditions shall survive the expiration or termination of these Terms and Conditions: No Warranties, Exclusion of Liability, Applicable Law and Venue, Severability, Survival, Indemnification, Subscriber Agreement, and Complete Agreement.
WAIVER
Any waiver of any of these Terms and Conditions shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.
INDEMNIFICATION
In consideration of A4ENGRAVING allowing you to visit and use this Website, you agree to defend, indemnify and hold harmless A4ENGRAVING and its divisions, subsidiaries, parents, affiliates, partners, chains, and its respective past, present and future officers, directors, stockholders, trustees, employees, agents, insurers, servants, managers, estates, predecessors and/or successors in interest, representatives, assigns, attorneys and all other persons, firms, or corporations with whom any of the forgoing may have been, are now, or may thereafter be affiliated (collectively “Releasees”), from any and all claims, charges, injuries (including, but not limited to, death), actions, causes of action, sums of money due, suits, debts, liens, covenants, contracts, obligations, costs, expenses, damages (including special, general, incidental, consequential, or other damages), judgments, agreements, promises, demands, claims for fees and costs, or liabilities whatsoever, in law or equity, arising out of or relating to your use (lawful or unlawful) of the Website or the Content, your breach of any of the Terms and Conditions set out herein, your use of any linked websites reached through this Website, your inability to access the Website for any reason, your reliance on any errors or omissions on the Website, or your contraction of computer viruses of any nature obtained through your use of the Website or any website accessed through the Website. You agree to defend, indemnify and hold A4ENGRAVING and its divisions, subsidiaries, parents, affiliates, partners, chains, and its respective past, present and future officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from (1) your breach of these Terms and Conditions or (2) your unauthorized or unlawful use of this Website or the Content.
SUBSCRIBER AGREEMENT
These Terms and Conditions govern your general access of and use of the Website, however, your use of any other services offered by A4ENGRAVING or its affiliates is also governed by your agreement with A4ENGRAVING or its affiliates relating to the provision of such services (the “Subscriber Agreement”). You must enter into an independent Subscriber Agreement in order to receive such services. In the event that any provision of these Terms and Conditions conflicts with any provision of the Subscriber Agreement, the Subscriber Agreement will control.
COMPLETE AGREEMENT
Except for the Subscriber Agreement, if any, these Terms and Conditions contain the entire agreement between you and A4ENGRAVING relating to your use of this Website.